Live Emergency Call Simulation

Uh, hi — our basement is filling with water. I think a pipe burst. Can you send someone out right now?

I’m sorry you’re dealing with that — we’ll treat this as an emergency. You’ve reached Semetro Plumbing for the Twin Cities. I can dispatch a plumber right away. What’s your name and address?

It’s Mark, and we’re in Woodbury, on Lakeview Court.

Thanks Mark. You’re in our service area. I’m tagging this as a burst pipe emergency. If you can safely access your main water shutoff, please turn it off now. I’ll alert the on-call tech and set your arrival window.

Okay, I’ll go shut it off now. How soon can someone get here?

The closest plumber can be there within 45 to 60 minutes. I’m sending you a text with their name and ETA. What’s the best phone number to receive updates?

Use this number — it’s my cell.

Got it. You’ll see a confirmation text in the next few seconds. If anything changes, you can reply to that message. Your emergency has been prioritized — help is on the way.